Refund policy

 

Élruzelle pieces are designed in-house and crafted in limited batches, never mass-produced, always made with care.

Cancellations Before Production If you change your mind before your order enters production, you may cancel and receive a full refund. Once a batch has entered production, it can no longer be cancelled or modified.

Change of Mind, After Delivery If your piece has arrived and simply isn't right for you, we're happy to offer store credit toward a future order, provided:

• The request is made within 7 days of delivery
• The piece is unworn, undamaged, and returned in its original packaging
• Return shipping is arranged and covered by the customer

Store credit is issued once the returned piece is received and inspected, and remains valid for 6 months.

Defects & Damage If your piece arrives with a manufacturing defect or damage from transit, we will replace it or issue a full refund, including return shipping, at no cost to you. Please contact us at concierge@elruzelle.com within 7 days of delivery, with photos of the issue, so we can resolve it quickly.

How to Start a Return Email concierge@elruzelle.com with your order number and reason for your return. Your item must be in the same condition you received it — unworn, undamaged, and in its original packaging, with proof of purchase. We'll guide you through the next steps and provide the return address once your request is approved.

If your return is accepted, we'll send you return instructions. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at concierge@elruzelle.com